Welcome to our frequently asked questions section. Here you'll find helpful answers to common queries about products, delivery, returns and more. If you can't find what you're looking for, please get in touch with our customer services team.
Ordering & Products
We hold a limited selection of products in UK stock. Most products are sourced from the USA once your order has been placed and confirmed.
Each product page will display if the item is available in the UK or will be ordered directly from the USA for you.
Absolutely! We offer a personal shopping service. If there's an American product you're looking for, simply contact us with the details and we'll do our best to source it and provide you with a quote for it.
Yep, we source all products from USA retailers and suppliers. We validate and check all products at our US location before shipping internationally to the UK.
Shipping & Delivery
Most products ordered from the USA arrive with us in the UK, approximately 10-14 days after being ordered from the USA, although delivery times can vary.
Once your order arrives with us in the UK, we aim to dispatch it to you within 24 hours.
For UK deliveries, we use InPost, Royal Mail, Evri and DPD. For deliveries to Ireland we use DPD.
Our international shipments from the USA are transported by DHL Express, FedEx and UPS.
Yes you can! We offer selected Evri ParcelShop and Royal Mail collection points including 24/7 lockers. This is subject to availability at checkout.
Our standard delivery service is for home delivery.
Yes, once your order has been dispatched from our UK facility, you'll receive tracking information for your delivery.
Please note we do not provide international tracking numbers or shipment updates for the journey from the USA to the UK.
Yes! We deliver to addresses throughout Ireland using DPD. Collection point delivery is not currently available for Irish orders.
Nope! All applicable import duties, customs charges and VAT are included in our pricing for UK and Ireland customers. There are no additional import charges for you to pay when receiving your order.
Payments & Cancellations
We accept major debit and credit cards, Apple Pay, Google Pay, PayPal, Klarna and Shop Pay, subject to availabilty at checkout.
We do not accept bank transfers.
You can request a change of mind cancellation within 24 hours of placing your order.
After 24 hours, we do not accept change of mind cancellations because products may already have been purchased or sourced specifically for your order.
We do not offer voluntary change of mind returns for orders. If your item is damaged or faulty, please contact our customer services team who will be happy to assist.
All orders are placed by agreeing to our terms and conditions set out on our website.
All items are checked both in the USA and UK before shipping. If you receive an item which has been damaged, please contact our customer services team as soon as possible, including photographs of the damage item and packaging. We'll investigate with our shipping partners and arrange an appropriate resolution for you.
Customer Support
You can contact our customer services team by visiting the 'Contact Us' section of our website and completing our webform or send us a message through our official social media channels.
Of course! If you have a question about your order, contact our customer services team with your order number and we'll be happy to provide an update on it's progress.